Lavisa Travel offers a comprehensive range of travel services including flight booking across 500+ airlines, hotel reservations at over 2 million properties worldwide, car rental from trusted suppliers, guided tours and activities, all-inclusive travel packages, and luxury cruise bookings. We also provide visa assistance, travel insurance, and 24/7 customer support.

You can reach our travel experts 24/7 through multiple channels: phone support, WhatsApp, live chat on our website, or email. Our multilingual team speaks English, Arabic, and several other languages. For urgent matters during your trip, our emergency hotline is available around the clock.

Yes, most flight bookings can be changed or cancelled depending on the airline's fare rules. Many of our fares include free changes up to 24 hours before departure. For non-refundable tickets, change fees may apply. You can manage your booking through your account dashboard or by contacting our support team.

Our search engine compares prices across 500+ airlines in real time. For the best deals, we recommend booking 2-3 weeks in advance for domestic flights and 6-8 weeks for international. Use our flexible date search to find the cheapest days to fly, and sign up for price alerts to get notified when fares drop on your preferred routes.

Breakfast inclusion varies by property and rate plan. Each hotel listing clearly shows whether breakfast is included, available at an extra charge, or not offered. You can filter search results to show only rates with breakfast included. Many of our premium partners offer complimentary breakfast for Lavisa loyalty members.

Most of our hotel bookings offer free cancellation up to 24-48 hours before check-in — the exact deadline is shown before you confirm. Non-refundable rates are clearly marked and usually offer a lower price. If you need to cancel within the penalty period, our team may be able to help negotiate with the property.

All our car rental bookings include basic insurance coverage: Collision Damage Waiver (CDW), theft protection, and third-party liability. You can upgrade to full coverage which eliminates the excess/deductible completely. Personal accident insurance and roadside assistance are also available as add-ons during the booking process.

Yes, one-way rentals are available with most of our car rental partners. You can pick up at one location (for example, DXB Airport) and drop off at another (such as Abu Dhabi city center). A one-way fee may apply depending on the supplier and locations involved. The exact fee is shown before you confirm your booking.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, bank transfers, and popular regional payment methods across the GCC. All transactions are secured with 256-bit SSL encryption and PCI-DSS compliance. Payments can be made in AED, USD, EUR, GBP, and several other currencies.

Absolutely. Lavisa Travel uses industry-standard security measures including 256-bit SSL encryption, PCI-DSS Level 1 compliance, and 3D Secure authentication for all card payments. We never store your full card details on our servers. Our payment processing is handled by certified global payment providers.

Our cancellation policy varies by service and provider. In general: flights follow the airline's fare rules (many allow free cancellation within 24 hours of booking), hotels typically offer free cancellation up to 24-48 hours before check-in, and car rentals can be cancelled free up to 48 hours before pickup. Specific terms are always displayed before you confirm your booking.

Once a cancellation is confirmed, refunds are typically processed within 5-10 business days depending on your payment method and bank. Credit card refunds may take up to 2 billing cycles to appear on your statement. For urgent refund requests, please contact our support team who can provide a status update and expedite the process where possible.